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Skills Programme
Skills Development
Conflict Management
Practical skills program focusing on conflict resolution techniques, mediation, and workplace harmony strategies.
4.7
125 students
4 months
Course Overview
This 4-month skills program develops practical conflict management capabilities for workplace application. Students will master conflict resolution techniques, mediation processes, and strategies for maintaining workplace harmony in diverse organizational settings.
Prerequisites
Requirements for this program
Grade 12 or equivalent
Basic communication skills
Work experience recommended
Learning Objectives
What you will achieve by completing this program
Identify and analyze conflict situations
Apply effective conflict resolution techniques
Facilitate mediation processes
Develop strategies for workplace harmony
Manage difficult conversations professionally
Course Modules
What you'll learn in this program
1
Understanding Conflict Dynamics2
Conflict Resolution Techniques3
Mediation Processes and Skills4
Communication in Conflict Situations5
Workplace Harmony Strategies6
Cultural Sensitivity in Conflict Resolution7
Legal Aspects of Workplace Conflict8
Practical Conflict Resolution ApplicationsCertification & Recognition
Qualification details and industry recognition
Certificate Name
Skills Programme Certificate in Conflict Management
Accreditation
Sector Education and Training Authority (SETA)
Validity
Permanent certificate
Recognition
Industry-recognized conflict management skills
Your Instructor
Emily Rodriguez
Certified mediator and conflict resolution specialist with 8+ years experience in workplace conflict management
R8 000
One-time payment
This program includes:
Practical skills development
Role-playing exercises
Case study analysis
Mediation practice sessions
Workplace application focus
Professional skill enhancement